
NWLS assists individuals and families who are struggling to meet basic needs. We can walk you through your rights and responsibilities when applying for public benefits such as food, health care, child care, and utility assistance.
You can apply for most public benefits either online or by submitting a paper application. The process will require you to provide information about your household, income, and sometimes your resources.
You can apply for benefits online at COMPASS or by requesting a paper application from your local County Assistance Office (CAO). After you apply, you will receive a decision notice and, if approved, your benefits will begin within a few weeks. Benefits may be provided through an EBT card, direct deposit, or other methods, depending on the program.
To keep your public benefits active, you must meet ongoing requirements:
Eligibility for public benefits depends on your income, household size, and sometimes your resources. Each program has its own guidelines.
You may be asked to provide documents to prove your eligibility. The agency must explain what is needed and give you a chance to respond.
Applications for public benefits can be denied, delayed, or result in lower benefits than expected for many reasons. Public benefits are designed to help you meet basic needs if you qualify, and you have the right to a fair process.
If your public benefits application is denied or your benefits are changed, you can appeal the decision.

We can guide you through the process of applying for benefits like Medicaid, SNAP, TANF, LIHEAP, and Child Care Works. If you are having trouble gathering documents or understanding eligibility requirements, we will explain what is needed and help you complete forms.
What is LIHEAP?
The Pennsylvania Low Income Home Energy Assistance Program (LIHEAP) helps low-income people pay their heating bills through energy assistance grants and emergency repair assistance. There are three types of assistance: Cash, Crisis, and Crisis Interface. You may be eligible for one or all of them.
Who is eligible for LIHEAP?
Both homeowners and renters who are responsible for their heating bills and have a low or fixed income are eligible. You do not need to an unpaid bill to receive energy assistance. You can receive this money without being on welfare. Persons living in subsidized housing are eligible for the Cash grant only if they pay for part or all of their primary heating source directly to a vendor. LIHEAP eligibly is based on 150% of the Federal Poverty Income Guideline.
What are the income/resource limits?
There is no resource limit. The eligibility levels may change from year to year, depending upon the amount of the funds available. Because these changes may be significant, it is wise to check each year at your county assistance office to see if you qualify.
What are the differences in the types of LIHEAP assistance?
In addition, in some years because of periods of extreme heat, the federal government provides additional money to Pennsylvania to be used to help offset summer cooling costs. You should check with your local county assistance office each summer to see if a cooling grant is available.
How do you apply for LIHEAP?
To apply, call or visit your local county assistance office to set up an appointment or you can apply online at the Pennsylvania Compass website: www.compass.state.pa.us. Some information you will need when applying includes:
When does LIHEAP start accepting applications?
LIHEAP applications are only accepted by county offices during a certain period of the year. The program runs during the cold weather season. Although the program dates change each year, the opening date for each of the components is generally in early November and the closing date is generally near the beginning to mid-April. The Department of Human Services may extend or shorten the program dates depending upon the availability of federal funds.
Will a lien be placed on the property if energy assistance is received?
No.
When do you know if you are eligible?
A written notice explaining your eligibility and the amount of the Cash Grant that will be credited to your account should be sent 30 days after your completed Cash Grant application is received. The county assistance office requests 45 days to process all cash grant applications. If your application is judged to be incomplete, the department must tell you, within 10 days, what is missing and provide you with an additional 15 days to complete it. An application for a Crisis Grant must be acted upon within 48 hours. However, if a life-threatening emergency exists, the department must act within 18 hours. An application indicating a complete depletion of a deliverable fuel supply must be acted upon within 15 days.
How are payments made?
If you are eligible, a payment will be sent directly to the utility/fuel dealer you designate, and the payment will be credited on your bill. In some cases, a check may be mailed directly to you.
How much is received?
The amount of your energy assistance grant depends on the size of your household, you income, and your type of fuel. Although grant amounts may change from year to year, typically the minimum Cash Grant you receive is $200. Many grants are substantially higher. The amount of the maximum Crisis Grant also changes from year to year.
What if you are not satisfied with the amount or the way you were treated?
If you are dissatisfied, you can request a Fair Housing Hearing through the local Department of Human Services. You have 30 days to file this appeal.
If your application is denied, your benefits are reduced, or your case is closed, we'll review your notice and explain your rights. We can help you request a fair hearing or file an appeal if you disagree with a decision.
Our attorneys may be able to represent you at administrative hearings before the Department of Human Services or other agencies. Our team helps you prepare evidence, organize documents, and present your case to a hearing officer or judge.
If you are told you were overpaid and must pay money back, we can review your case, explain your options, and help you challenge incorrect overpayment claims.
If you are facing issues with public benefits, contact the NWLS team to find out if you qualify for free legal assistance.
Call Us: (814) 452-6949 | Apply Online | Public Benefits Resources
Disclaimer: This information is for general educational purposes only and does not constitute legal advice. For specific guidance about your situation, please consult with an attorney.