Telephone Advice

Upon calling our Intake Unit and completing the necessary intake screening process, clients are transferred to an attorney who provides telephone advice and counsel.   We offer telephone advice and counsel in the areas of the law listed below.  Following the telephone conference, clients are sent letters confirming the advice which was given, along with written materials and pamphlets pertaining to their particular legal problem.  

Telephone advice is available in the following areas::

• Private landlord/tenant matters
• Return of security deposits
• Sheriff and constable sales
• Debt collection
• Utility terminations
• Emancipation of minors
• Child custody questions
• Child support (plaintiffs)
• School suspensions
• Welfare problems
• Name change
• Referrals to Pro bono Programs
• Referrals to Other Legal Services Programs
  

In the past calendar year over 4,300 clients received intake services through our Central Intake Unit, of which, almost half of those clients received contemporaneous telephone advice.  Each client served through our telephone advice program is sent a survey asking for their input regarding the quality of service they received.  Response has been overwhelmingly positive and all indications confirm that our clients find this type of service to be extremely beneficial.

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