NWLS services 10 counties in northwestern Pennsylvania
including, Cameron, Crawford, Elk, Erie, Forest, Mercer, McKean, Potter,
Venango, & Warren Counties. (see map).
When applicants contact us for service, our Central Intake Unit
will screen the client to determine if they are
income and asset eligible for our services, conduct a conflict check,
and determine if the problem fits without our case criteria.
If found eligible, the intake worker completes
the application over
the telephone. Depending on the type of problem
the applicant has, they are either scheduled for
an appointment with and advocate in the the appropriate
county office or transferred to an Intake
Attorney who provides advice
and counsel over the telephone.
 |
|
|
 |
Call
Toll Free 1-800-665-6957 |
|
|
Local Calls: 452-6957 |
|
|
|
| |
|
|
|
| |
|
|
The establishment of the Central Intake System has resulted in several
positive outcomes:
 |
Increase in clients served |
|
Uniformity in screening of client eligibility |
|
Programwide conflict checks |
|
Shorter time frame in scheduling appointments |
|
Reduced "no show" numbers |
|
Client empowerment |
| If you have questions regarding the
types of services NWLS provides or wish to apply for services,
simply telephone 1-800-665-6957, locally at
452-6957 or e-mail our Central
Intake Unit. For answers to the most commonly
asked questions of clients, see our on-line
FAQ Sheet.
|
|
